Cloudoora (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our hosting or domain services, or interact with us in any way.

By accessing or using Cloudoora’s services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide Voluntarily

Name, email address, phone number, and billing details
Domain registration details (WHOIS)
Account login credentials
Customer support communications
Survey responses or feedback

b. Information Collected Automatically

IP address and geographic location
Browser type and operating system
Pages visited, actions taken, and session time
Cookies, device identifiers, and similar technologies

c. Information from Third Parties

Data from domain registrars and payment processors
Information from affiliates or resellers acting on your behalf
Publicly available data from WHOIS or social profiles

2. How We Use Your Information

To register and manage your hosting or domain services
To process payments and send invoices
To deliver customer support and resolve technical issues
To personalize your experience and improve our services
To comply with legal and regulatory obligations
To send service updates, account alerts, or promotional content (with your consent)

3. Legal Basis for Processing (for EEA/UK Users)

Performance of a contract – for service delivery
Legal obligation – for compliance (e.g., tax, fraud prevention)
Legitimate interests – for security, analytics, and internal improvements
Consent – for optional marketing or third-party data use

Service providers: such as payment processors, analytics tools, customer support platforms
Domain registrars and ICANN: to fulfill domain registration requirements
Law enforcement or government bodies: if required by law
Affiliates and resellers: only for service-related purposes
Third parties: with your explicit consent

We do not sell your personal data.

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

Enable website functionality
Measure website performance and user behavior
Provide security and fraud detection
Support marketing and retargeting campaigns

You can manage or disable cookies via your browser settings or through our Cookie Consent Banner.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Typically, we retain billing and service data for at least 6 years for accounting and legal compliance.

7. Data Security

Cloudoora applies robust technical and organizational measures to protect your data, including:

SSL encryption
Secure access controls
Regular vulnerability assessments
Staff training and data handling policies

Despite our efforts, no system is 100% secure, and we encourage you to use strong passwords and protect your credentials.

8. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Object to or restrict data processing
Withdraw consent at any time
Receive a copy of your data in a portable format (data portability)
File a complaint with a data protection authority

To exercise any of these rights, email us at [email protected].

9. International Data Transfers

Cloudoora is a global service provider. Your data may be transferred to and processed in countries outside your own, including those without equivalent data protection laws. When we transfer data internationally, we implement safeguards such as Standard Contractual Clauses or other legal mechanisms.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us to delete it.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal requirements, technology, or our business practices. Updates will be posted on this page with the revised effective date.

We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, you may contact:
Email: [email protected]