Billing

Billing help

How billing cycles, renewals, invoices and payments work on Cloudoora, in plain terms.

See billing cyclesOpen your dashboard

5 topics, from billing cycles to refunds

Billing cycles

Most hosting, domains and other products are billed on a term you choose at checkout: monthly, yearly, or over several years. Longer terms usually cost less per month than shorter ones.

Cloud servers are different: VPS, Turbo VPS, Droplets and GPU Cloud Instances can be billed hourly or monthly, so you only pay for the hours they run if you choose hourly billing.

Key points

  • Pick a term at checkout: monthly, yearly or multi-year
  • Longer terms are usually cheaper per month
  • Cloud servers can bill by the hour

Prices in your currency

Prices are shown in your currency using the currency selector in the header, so the price you see at checkout is the price you pay.

Key points

  • Switch currency from the header at any time

Renewals and auto-renew

Services renew at the end of their billing term. Keep a valid payment method on file so a renewal is not missed. If a renewal fails, check that your card or payment method has not expired.

Key points

  • Keep your payment method up to date
  • A renewal can fail if the payment method has expired

Invoices

Every invoice is in your dashboard at app.cloudoora.com, where you can also see upcoming renewals.

Key points

  • Find all invoices in your dashboard

Payment methods

Add or update a payment method in your dashboard. See the payment methods page for details.

Key points

  • Manage payment methods in your dashboard

Coupons and promo codes

Many deals apply automatically at the price shown, with no code needed. See coupons and promo codes for today's offers.

Key points

  • Check current deals before you check out

Money-back guarantee

Premium Shared hosting comes with a 30-day money-back guarantee. This guarantee applies to shared hosting only; it is not stated for other products.

Key points

  • 30-day money-back guarantee on Premium Shared hosting

Related

More on pricing and deals

FAQ

Billing questions

How often am I billed?

On the term you choose at checkout: monthly, yearly or over several years. VPS, Turbo VPS, Droplets and GPU Cloud Instances can also be billed hourly.

What currency am I billed in?

The currency you select with the currency selector in the header. Prices and invoices follow that currency.

Is there a setup fee?

No, except on Dedicated Server, where some locations have a one-time setup fee shown before checkout.

Where do I find my invoices?

In your dashboard at app.cloudoora.com.

How do I update my payment method?

In your dashboard. See payment methods for more.

Do I need a coupon code at checkout?

Not for most deals; they apply at the price shown. Check coupons and promo codes for current offers.

Can I get a refund?

Premium Shared hosting has a 30-day money-back guarantee. This is not stated for other products.

My renewal or payment failed. What should I check?

That your payment method is valid and not expired. Common hosting issues covers this too.

Have a billing question?

Our support team is online 24/7.

Chat with supportOpen your dashboard