1. OVERVIEW
This Hosting Agreement (“Agreement”) is entered into by and between Cloudoora Ltd. (“Cloudoora,” “we,” “us,” or “our”) and you (“you,” “your,” “User,” or “Customer”), and is effective as of the date of your electronic acceptance. This Agreement governs your use of Cloudoora’s Hosting services (the “Services”) and constitutes the entire agreement between you and Cloudoora regarding such Services.
Your electronic acceptance signifies that you have read, understood, and agree to be bound by this Agreement, Cloudoora’s Universal Terms of Service, and any other agreements or policies incorporated by reference.
Nothing in this Agreement grants any rights or benefits to third parties.
Cloudoora reserves the right, at its sole discretion, to modify this Agreement, incorporated policies, or any Service limitations at any time. Such changes become effective immediately upon posting on Cloudoora’s website. Continued use of the Services after modifications constitutes acceptance of the updated Agreement. If you do not agree, discontinue use immediately.
You are responsible for maintaining accurate contact information, including your email address, to receive notifications. Cloudoora is not liable for any failure to notify due to inaccurate or outdated information.
2. DESCRIPTION OF SERVICES
Cloudoora offers multiple Hosting plans:
- Web Hosting: Your website is hosted on shared servers with resources shared among multiple users, with a unique DNS address assigned.
- Virtual Private Server (“VPS”): You share physical servers but have dedicated virtual instances with full control, including root (administrator) access and a dedicated IP address.
3. LIMITATIONS; ACCOUNT TERMINATION
Server Migration: Cloudoora may migrate servers as part of regular operations. Dedicated IP addresses may change during such migrations. We do not guarantee IP address permanence.
Termination: Upon Service expiration or termination, you must cease all use of Services and relinquish assigned IP addresses and server names, including DNS settings. You are responsible for migrating your website/server content prior to termination. Cloudoora will not transfer or back up your content after termination. Failure to migrate content before cancellation may result in permanent loss.
Free Products: Any complimentary products provided as part of the Services will be cancelled upon termination.
4. YOUR OBLIGATIONS
Abusive Activities: You agree not to use Cloudoora’s servers for spamming, hacking, denial-of-service attacks, unauthorized access, or any activity compromising server or network stability. Use of scripts or software that overload servers beyond reasonable limits is prohibited. Violation may result in suspension or removal of your content, including all websites under your account.
Recursive DNS: Running public recursive DNS servers is prohibited unless restricted to internal or approved IP access.
Storage & Security: You are solely responsible for securing, backing up, and maintaining all your website/server data. Cloudoora’s backup services are provided as a courtesy and may change. You must maintain your own backup copies. Accounts exceeding specified disk space limits may be excluded from backups.
Data Protection: You are responsible for compliance with all applicable data protection and privacy laws (including GDPR). Cloudoora acts only as a processor and will process personal data only according to your instructions or legal requirements. You retain sole responsibility as data controller and for security measures protecting personal data on your site/server.
Website Content: You are responsible for all content hosted on your account, including domain names, trademarks, images, text, and software. Cloudoora’s support team may need to modify content during support interactions.
Legal Compliance: Your website must comply with all applicable laws. You are responsible for implementing legally required features, including via third-party services.
Taxes: You are responsible for collecting and managing all payments and for compliance with all tax obligations, both domestic and international.
Templates: Cloudoora’s template documents (Privacy Policy, Terms, etc.) are illustrative and not legal advice. You should customize these to suit your needs.
Third-Party Services: You are responsible for managing subscriptions and accounts with any third-party services integrated into Cloudoora’s Website Builder or other offerings.
5. PROVISIONS SPECIFIC TO WEB HOSTING
Resource Limits: Hosting plans, including those with “unlimited” features, are subject to usage limits (e.g., inode count, CPU, RAM). Exceeding these may result in reduced performance, suspension, or a request to upgrade.
Prohibited Content: Your website may not host certain content or scripts such as anonymous image hosting, commercial banner ads, file dump scripts, commercial audio streaming beyond limited streams, push button mail scripts, bulk SMS gateways, backups from other sites, BitTorrent trackers, or scripts degrading server performance.
Fair Usage Policy: Unlimited features are subject to fair usage to maintain service quality. Excessive use may prompt usage reduction requests or plan upgrades.
Free Domains: Some hosting plans include free domain registration per promotional terms available on our website.
6. PROVISIONS SPECIFIC TO VPS
If you add cPanel or similar control panels, you agree to be bound by their respective license agreements.
7. SERVICE UPTIME GUARANTEE
Cloudoora guarantees 99.9% uptime monthly. Failure to meet this may entitle you to a credit of 5% of your monthly fee, redeemable only for future Cloudoora purchases. This guarantee excludes scheduled maintenance, user-caused interruptions, force majeure events, ISP or route issues, browser or DNS caching problems, and other specified exceptions. Claims must be made within 30 days of the outage.
8. MONEY BACK GUARANTEE
Refund eligibility is described in Cloudoora’s Refund Policy available on our website.
9. THIRD-PARTY SOFTWARE
Third-party software integrated with our Services remains the property of its respective owners. You agree to comply with applicable third-party license terms. Cloudoora may modify or discontinue such software at any time. We provide support only for the integration of third-party software, not the software itself.
10. TITLES AND HEADINGS; SEVERABILITY
Headings are for convenience only and do not affect interpretation. If any provision is deemed invalid or unenforceable, the remaining provisions remain in full effect.
11. DEFINITIONS; CONFLICTS
Capitalized terms not defined here have the meaning set forth in Cloudoora’s Universal Terms of Service. In case of conflict, this Agreement controls.