Cloudoora support
Get support. The right channel for your problem.
Pick what you need help with.
- A quick questionStart a chat
Live chat, open 24/7, for plans, settings and short fixes.
- Something is not workingOpen a ticket
A support ticket keeps the details and replies together.
- I would rather fix it myselfBrowse guides
Step-by-step guides in the knowledge base.
- A payment or invoiceRead the billing guide
How renewals, invoices and refunds work.
Faster answers
Write a ticket we can act on.
Include
- The domain or service
The site, server or mailbox the problem affects.
yourbrand.com - The exact error
Copy the message, or add a screenshot.
502 Bad Gateway - When it started
The time, and anything that changed just before, such as an update or a DNS change.
- What you tried
Steps you already took, so we do not repeat them.
Never send
- Passwords
Our team never asks for your account password.
- Card numbers
Payments are made in your dashboard only.
- Login codes
Keep two-factor and verification codes to yourself.
- Private keys
SSH private keys and API tokens stay with you.
Can't open a ticket?
If you can't sign in to your dashboard, send your request here and we will reply by email.
FAQ
Support questions
Is support available 24/7?
Live chat is. WhatsApp and phone support are available Sunday to Thursday, 10:00 to 18:00 (GMT+6).
When should I open a ticket instead of chatting?
When a problem needs investigating or follow-up, such as a site that is down, email that does not arrive or a server error.
Where do I open a ticket?
In your dashboard at app.cloudoora.com. You can follow every reply there.
Can I reach you on WhatsApp?
Yes, at +880 1346-693282 during business hours. It suits follow-ups and account questions.
Can I fix common problems myself?
Yes. The knowledge base and common issues pages cover the problems we see most.
Can support help me choose a plan?
Yes. Tell us what you are building, and we will suggest a plan before you buy.
Still stuck?
Our team is in live chat around the clock.