1. Why isn’t my new domain resolving or pointing to my website?

A new domain may take 24–48 hours to resolve due to DNS propagation. Make sure your nameservers are updated correctly and DNS records (A, CNAME) are pointing to your hosting server.

2. How do I upgrade my hosting plan without downtime?

To avoid downtime, upgrade during low-traffic hours and keep DNS and file paths the same. Cloudoora’s system automatically transfers your resources, so your website stays live throughout the upgrade.

3. Can I transfer my domain (e.g., .com, .io, .net) to Cloudoora?

Yes. Unlock the domain at your current registrar, request the EPP/Auth code, and start the transfer from your Cloudoora dashboard. Most transfers complete in 5–7 days.

4. How long does DNS propagation take after changing nameservers?

DNS propagation usually takes a few minutes to 24 hours, but in rare cases up to 48 hours. Clearing browser and local DNS cache can help you see changes sooner.

5. How do I clear my website cache on Cloudoora?

Use your hosting control panel’s cache manager or your CMS caching plugin. Clearing both server cache and browser cache ensures you see the latest version of your site.

6. Can I add WHOIS privacy to my existing domain?

Yes, most domain extensions support WHOIS privacy. You can enable it from your domain management dashboard to hide personal contact details from public records.

7. How do I create a subdomain for WordPress multisite?

Create the subdomain (e.g., site.yourdomain.com) in your hosting panel, then map it in your WordPress Multisite settings. Some setups also require DNS A or CNAME records.

8. Is email forwarding included with hosting plans?

Yes. Most Cloudoora hosting plans include email forwarding and aliases. Set them up through your email control panel or cPanel → Forwarders.

9. What’s the best way to ask a question in the Cloudoora community?

Choose a clear title, describe your issue, share screenshots if needed, and tag it under categories like DNS, WordPress, SSL, or hosting upgrades to get faster replies.

10. How do accepted answers work in the Q&A section?

When the community or support agents provide accurate solutions, the question owner can mark one as the “Accepted Answer.” This helps future users quickly find verified fixes.

Questions and answers

Hosting, domain and WordPress questions, answered

Clear answers to the questions we are asked most about hosting, domains, WordPress, email, security and billing. Can't find yours? Ask our support team on live chat.

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6 topics, 36 answers

Getting started

Hosting basics

What is the difference between a domain and hosting?

The domain is your address, such as yourbrand.com. Hosting is the server that stores and serves your website. You need both, and they can come from different companies. Read more

Which hosting should I choose?

Shared or WordPress hosting suits most new websites. Choose a VPS or cloud server when you need your own resources or root access. Web hosting tips

How much does hosting cost?

Web hosting starts at €1.23/month and VPS servers at €3.87/month. See all prices

Can you move my existing website?

Yes. Migration is free on every WordPress hosting plan. For other plans, ask our support team about moving your site.

Is there a money-back guarantee?

Yes, on shared hosting. Every shared hosting plan has a 30-day money-back guarantee.

Do I need technical skills?

No. WordPress comes pre-installed on WordPress hosting, and our tutorials explain every step.

Domains and DNS

Domain questions

How many domain extensions can I register?

949. See every domain price

How much does a .com cost?

€8.45 for the first year, and €11.48 a year to renew.

Why isn't my new domain showing my website?

After a nameserver change, DNS can take up to 24 to 48 hours to update everywhere. How DNS propagation works

Can I transfer my domain to Cloudoora?

Yes. Unlock it at your current registrar, get the transfer code and start the transfer. Transfer a domain

Is WHOIS privacy included?

Yes, free, on every extension whose registry allows it.

How do I find out who owns a domain?

Use our free WHOIS lookup. Owner details are often hidden for privacy, but the registrar, dates and status are shown.

WordPress

WordPress questions

Is WordPress installed for me?

Yes. WordPress hosting comes with WordPress pre-installed and optimised.

Can I install other apps besides WordPress?

Yes. WordPress hosting includes a one-click app installer.

How do I update plugins safely?

Test updates on a staging copy first, then apply them to the live site. Set up a staging site

Is SSL included with WordPress hosting?

Yes. Every WordPress hosting plan includes free SSL.

What hosting does WooCommerce need?

Enough PHP memory, a recent PHP version and resources that grow with your orders. WooCommerce hosting requirements

Do you offer managed WordPress?

Yes. Managed WordPress and managed WooCommerce plans are available.

Email questions

Can I get email on my domain without website hosting?

Yes. Email hosting is standalone; no website hosting is required.

Can I use Outlook, Apple Mail or my phone?

Yes. Add each mailbox to your mail app over IMAP or POP3, sending through SMTP, or read mail in your browser with webmail.

Why are my emails going to spam?

Usually because SPF, DKIM or DMARC are missing for your domain. Email deliverability best practices

Can I move my existing mailboxes?

Yes. Our email migration guide walks you through it.

How do I set up email on my domain?

Add the mail records for your domain, then create your mailboxes. Email domain setup guide

Is email included with hosting?

Many hosting plans include email accounts; check the plan's features on its pricing card.

SSL, backups and security

Security questions

Is SSL free?

Yes, on our shared, WordPress and Turbo-Boosted hosting plans.

Do you back up my website?

Shared hosting plans include backups, and several plans add extra backup storage; check the plan card for details. Backup and restore

My site shows "not secure". What do I do?

Install an SSL certificate, then redirect all visitors to HTTPS. Free vs paid SSL

How do I secure a VPS?

Use SSH keys, a firewall and regular updates. How to secure a VPS server

How do I protect my domain from hijacking?

Use a strong password with two-factor login, and keep the transfer lock and auto-renewal on. Domain protection tips

Do I need a paid SSL certificate?

A free certificate encrypts your site just as well. Paid certificates add business validation and warranties, which some companies want.

Billing and your account

Billing questions

Can I pay by the hour?

Yes, for VPS, Turbo VPS, Droplets and GPU Cloud Instances.

Are there setup fees?

No, except on Dedicated Server, where some locations have a one-time setup fee shown before checkout.

Can I see prices in my currency?

Yes. Choose your currency at the top of any page; prices update across the site.

How can I pay?

See the payment methods we accept.

Do you have discount codes?

Current deals are on coupons and promo codes.

Where do I find my invoices?

In your Cloudoora dashboard. Billing help

Didn't find your answer?

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