Hosting and servers
Setting up a site, moving one from another host, and fixing errors on shared hosting, VPS and cloud servers.
Live chat support
24/7 live chat support from real people.
Questions about hosting, domains, email or billing? Chat with our support team any time, day or night.
- Open 24/7
Including weekends and holidays.
- Real people
Talk to our support team, not a script.
- No tickets to start
Open the chat and type your question.
- Before you buy too
Ask about plans and prices without an account.
What we help with
Ask us about anything you run with Cloudoora.
Domains and DNS
Registering, transferring and pointing domains, and DNS records.
WordPress
Installing WordPress, plugins and errors.
Mailboxes, mail apps and delivery problems.
SSL and security
Certificates, HTTPS and a site that looks hacked.
Billing
Invoices, renewals and payment methods.
How it works
Get help in three steps.
- 1
Open the chat
Click the chat button at the bottom of any page, or the Start a chat button here.
- 2
Ask your question
Type what you need help with. No form to fill in first.
Add the domain name and any error message you see.
- 3
Follow the answer
We explain the fix step by step, in plain words, and stay with you until it works.
Faster answers
Have this ready when you chat.
Helps us help you
- The domain name
The site or domain your question is about.
yourbrand.com - The exact error
Copy the message, or take a screenshot.
Error establishing a database connection - What changed
What you did just before the problem started, such as a plugin update or a DNS change.
- Your account email
The email address on your Cloudoora account, for questions about your services.
Never share
- Your password
Our team never asks for your account password in chat.
- Full card numbers
Payments are made in your dashboard, never in chat.
- Login codes
Keep two-factor and email verification codes to yourself.
- Private keys and API tokens
SSH private keys and API tokens stay with you.
Other ways to get help
Prefer to find the answer yourself?
- Knowledge base
Step-by-step guides for hosting, domains and WordPress.
- Tutorials
Beginner tutorials, from your first site to your own server.
- Common issues
Quick fixes for the problems we see most.
- Questions and answers
Answers to common hosting questions.
- Community forum
Learn from other Cloudoora customers.
- Billing help
Invoices, renewals and payment methods.
FAQ
Live chat questions
Is live chat really available 24/7?
Yes. Our support team answers chats 24 hours a day, every day of the year, including weekends and holidays.
Will I chat with a person or a bot?
With a person from our support team.
Do I need to be a customer to use live chat?
No. Anyone can ask about our services, prices or moving a site to us before buying.
What can live chat help with?
Hosting setup, domains and DNS, WordPress, email, SSL certificates, billing and general troubleshooting.
How do I start a chat?
Click the chat button at the bottom of any page on our site, or the Start a chat button on this page.
Does live chat cost extra?
No. Live chat is free, for customers and visitors.
Will you ask for my password?
No. Never share your account password or full card number in chat. Payments are made in your dashboard.
Is there help I can use on my own?
Yes. The knowledge base and tutorials cover the most common tasks step by step.
Need help now?
Our support team is online 24/7.